Alipay Small Program Opens New Functions To Reduce The Cost Of Manual Customer Service

On September 4th, Alipay small program announced the function of "intelligent customer service" on line. After access to this function, businesses can use intelligent robots to answer most of the user problems and reduce the cost of manual customer service. Alipay revealed that in mid September, the function will be embedded in Alipay applet, which can be directly used by merchants without application and development.

Among them, there is no exclusive customer service team in the basic version of the "zero cloud customer service workbench", set up common problems, realize 24 hours intelligent online question and answer, a few of the questions outside the library can be turned to artificial answer; has exclusive customer service team and has certain development power business can enable machine learning, intelligent quality inspection, intent recognition, monitoring and early warning and other high grade functions; has used third party customer service or self built CRM system business, through access to "smart customer service" to achieve an entry docking multi terminal customer service news, simplify customer service operation process.

The first batch of pilot businesses "52 rents" small program operators responsible for spinach said that after accessing the capability, the "52 rents" customer service cost decreased by 50%, the customer complaint rate dropped to 1%, and the order volume grew by 30%.

The media learned that the Alipay applet was established in September 2018, focusing on business and services. Currently, there are more than 290 service categories covering all aspects of daily life.