Telephone Etiquette: Don'T Think It'S Not Your Phone That Has Nothing To Do With You.

With the development of science and technology and the improvement of people's living standard,

The popularity rate is getting higher and higher. People cannot get away from the phone. They have to pick up and make a lot of calls every day.

It seems that it is very easy to connect and make phone calls. It is as simple as talking to the other side and talking to the person in front of the microphone. In fact, it is not too bad to pick up or talk on the phone. It can be said to be a knowledge and art. Learning this knowledge well is very helpful for your success.

If the phone is ringing, if you are talking to the guest, you should first greet the guest and then answer the phone.

If you find that the incoming call is not suitable for outsiders, you can tell the other person, "I have guests around, and I will call you back later."

Don't leave your guests on the phone, so that the guests around you will be despised.

We may have something to remember at any time, so we should be prepared before calling. No matter private or public telephone, especially the latter, we should prepare some items by telephone: telephone directory, telephone book and record pen.

Don't always tell your partner when you need it. "Please wait, I'll get the paper and pen."

It is also impolite to delay the call time.

Keep in mind 5W1H skills at all times.

The so-called 5W1H refers to: When (when), Who (He Ren), Where (where), What (why), Why (why) and How (how to do).

In the work, these data are very important and have the same importance for telephone calls and telephone calls.

Telephone records are concise and complete, which depends on 5W1H skills.

Generally speaking, the person who calls the phone should ask for the end of the conversation.

If you say goodbye, don't just hang up the phone when you finish talking.

After the call is finished, you can ask the other person: "what else is there?" or "what else do you want to tell?" this kind of polite expression is meant to show respect for the other person, and to remind the other person.

Phone calls during work hours are almost all related to work. Every phone call is very important and can not be perfunctory. Even if the person who is looking for it is not there, it is forbidden to say "no" and hang up the phone.

When you answer the phone, you should try to ask the reason as far as possible and avoid any mistake.

We should first understand the purpose of each other's calls, and even if we can not handle them, we should record them carefully.

Seeking the purpose of the other party's euphemism is not only without delay but also wins the favor of the other party.