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How To Make Customers Willing To Answer Your Phone?

2014/9/16 0:25:00 9

CustomerTelephoneTelesales

  

Telemarketing

It has always been a good sales channel, but there are still some skills in how to get customers to pick up your phone and to facilitate the paction.

Set the time expectation -- "can you spare three minutes? I really need your help."

Now I know it will not be three minutes, but I also know that I can tell the phone sales that I am busy now, I want to contact her later, or I can tell the phone sales that we must finish the call now.

Take the initiative to contact each other again, and very soon -- every time the call begins, "one day when I am in...

I think of you when I think of you, "and then a short story, which allowed me to enter the scene of telemarketing.

Give it before asking for it - and then she gives me a gift for my spirit. "Something you said before, I kept it in my mind, you said..."

Then she will tell me why this matter is important and helpful to her.

Praise and sincere praise are always a favorite gift.

very

clear

Know what you want: Here's how telemarketing can achieve its goals.

"I'm trying to figure out what to do.

I can do that, or I can do that or do that, and then the question will turn to "what do you think I should do?" this question is usually very specific, and it is chosen in many options.

I may put forward some options besides the options she gives, but the conversation is always very serious because we are choosing, not brainstorming.

Thank you and hang up. She always says, "that's what I need.

Thank you for answering the phone.

You really helped. "

End the phone.

Close loop - I always receive an email after one or two days, thank me for taking the time to answer her phone, and tell me the result.

As I said, it's simple and effective.

Senior managers, busy buyers and your boss want to get calls from people like Jean, because they know what they will get, and they like it.

Your request may be to ask the other person to intervene in a particular problem, to help you contact someone or to view a challenge.

That's all right.

Some points for attention:

- make plans before making phone calls.

At the beginning, think about how the end will make your phone compact and targeted.

- stay positive.

The people you are going to answer are people who can help you, not those who drag you down.

- simple,

rapid

Don't be complicated.

If your question is very complicated, write it down and send it to the other person.

Use your phone to let the other person know that you will send an e-mail to him / her.

You can also ask questions that need to be considered on the phone, but not to mention too many details.

If you are regarded as such a person, your phone will enter voice mail.

- be grateful.

You want your partner to know your gratitude.

Express your gratitude and let the other person know that your value is recognized.

In this way, it is very good to establish contacts through daily contact, so your phone will be answered by others.


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