"Red Dragonfly" Peeling Door &Nbsp; Because Of No Ticket To Protect Rights.
On the morning of May 13th, this network received a complaint call from a surnamed Huang consumer in Fuzhou, complying with Wenzhou's well-known enterprise "Red Dragonfly".
Huang said he bought a pair of ladies' boots in April at the Red Dragonfly store in Changle, Fuzhou, but did not wear it for a month and began to peeling. She thought it was the quality problem of shoes.
However, the staff in the shop will not be refunded on the grounds that they have no invoices.
This made her very angry. Did the 400 yuan boots be scrapped?
To this end, the reporter contacted the Red Dragonfly Group's after-sales service center.
The staff of the center said that they would not refund if the consumers could not provide the invoice.
However, the Red Dragonfly Group has a commitment to sell three bags. Ms. Huang can take the boots repaired in the past, and the red dragonfly can provide free repairs without material costs.
After the reporter's coordination, the Red Dragonfly after-sales service center has got in touch with Hwang. Huang has accepted the handling method of the red dragonfly, and thanked the website.
律师提醒:在消费者不能提供商品发票或者收据的情况下,商家的确是有理由不予退换的。因此,消费者在购买商品时务必取得商品发票或者收据。
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