Leather Shoes Repair Lacquer Face Becomes Frosted Surface Claim

Here world clothing shoes The small weave of the hat net introduced leather shoes into the shop to repair, and the lacquer surface turned to the frosted surface.

Members of the public, Miss Zhang, told reporters that in early February, a pair of shoes worth 5000 yuan was sent to my new care shop, which I love, I care and repair the wear inside the right heel. But after the shoe is repaired, it is turned from the varnish surface to the frosted surface. The store returned several times to repair, but still failed to restore its original luster, saying that if consumers were dissatisfied, they could only give up the repair. Yesterday, the shop owner put forward 1000 yuan gold card as compensation.

"I put it in February 17th. shoes I was sent to my nursing shop and asked for a pad. The clerk said that a few scratches on the right heel could be mended, so I agreed. Ms. Zhang said the shop assistant told her that the repair would not be as new as the new one. "I understand, after all, is to repair, not to do it again, so there is nothing to say."

But in March 11th, when she took her shoes in the shop, she found that the heel of her shoes had been sprayed to the arch of her feet, which was far from the patent leather. "There are no shoes to wear." From the photos she took at that time, the reporter saw that one shoe was shiny lacquer skin and the other was frosted surface without luster. "The shopkeeper said that the factory's master was not skilled enough to take the shoes back to work, and I agreed. Who knows the two rework is the same result. Ms. Zhang said the shoes were only worn for half a month, but it took two months to repair them. "It has not been solved for four or five trips for a pair of shoes."

The reporter followed Ms. Zhang to the new China customs branch that I love. Ms. Li, who is in charge of the shop, said the shop's handling of Ms. Zhang's shoes was a normal repair. "We have tried our best to repair her shoes. It is impossible for the paint itself to maintain its gloss completely because of its own characteristics. Ms. Li said, "if you are not satisfied, we will wipe out the previous repairs and restore the shoes."

But this solution is not satisfactory to Ms. Zhang. Ms. Zhang proposed compensation of 5000 yuan, but the store refused the request. "We gave Miss Zhang 900 yuan voucher compensation in the second revision. Now we have to pay 5000 yuan for compensation. We can not accept it. If you are not satisfied, go to the industry and Commerce Department. Subsequently, Ms. Zhang reflected to the business sector in Haidian District.

Later, the reporter telephoned me about the situation, I love my bag factory store, the staff said that the meeting was reflected to the relevant leaders to respond again. At the time of press release, no reply was received.

Last night, Ms. Zhang said I love my new package. Branch store She has contacted her and is willing to settle the matter with a 1000 yuan voucher.