Online Shopping Environment Is Ready To Come Out

Online shopping is popular among the people, but disputes also emerge one after another.

3. 15 is approaching. In the face of millions of online shops and regulatory blind spots, the major e-commerce operators have launched "killer mace" to launch "clear net" action.

Strong electricity providers urgently need "matching" norms

Originally wanted to buy something affordable on the Internet, unexpectedly, he encountered a fake website. Miss Pei paid the money and went to the Yinzhou industry and Commerce Department to complain.

Encountered fake websites, bought counterfeit goods, refunds disputes, encountered fraud "fishing"......

When online shopping has become part of Ningbo life, various online shopping disputes have also troubled consumers.

As a new form of business,

The development of e-commerce is fast and the laws and regulations regulating its development are obviously lagging behind.

The reporter learned from the Municipal Industry and Commerce Bureau that there were about 300 complaints about online shopping last year. Complaints focused on buying counterfeit goods, ensuring after-sale services, and failing to buy group purchase services.

Shopping platforms have cleaned up their doors.

It is gratifying to note that the above problems have attracted the attention of the relevant departments.

Yesterday, from

Experts at the meeting called on the rapid development of the e-commerce industry. The relevant departments should give full consideration to the reasonable demands of different subjects such as rights holders, businesses, platforms, consumers, etc., and promote the protection of intellectual property rights through the open and pparent advantages of e-commerce platform, promote the healthy and sustainable development of related industries, and promote the further improvement of China's intellectual property rights environment.

In fact, as some e-commerce platforms integrate small, weak and scattered online sellers, large e-commerce platforms are gradually taking the responsibility of "online shopping guard".

The well-known e-commerce providers are carrying out "clear net" actions in order to prevent counterfeit and inferior products, strengthen consumer protection and guard against online shopping scams.

Yu Siying, vice president of Alibaba group, who attended the meeting, said that Taobao has initially explored a set of effective rights protection system by punishing, encouraging and promoting simultaneously, and released it in the form of Taobao rules.

Last year, Taobao had deleted 63 million 200 thousand links to infringing goods, and 702 thousand members had been penalized for infringement.

Among them, the relevant rights holders were notified to delete more than 870 related infringement links, and more than 54 million articles were deleted through the daily supervision mechanism of Taobao.

The website of the "integrity alliance" website shows that the B2C merchants who join the "integrity alliance" need to commit themselves to the concerns of the five consumers, such as quality, service, promotion, after-sale and supervision.

It is understood that nearly 100 websites have joined the alliance.

At the same time, Yi Tao also announced the "green channel" of the website's after-sale rights protection on the platform. Users can communicate directly with the alliance's after-sales service platform through this page. In addition, netizens can also expose and complain the merchants' dishonest behaviors through the "exposure platform" of the website.

Taobao's "exposure platform" is also on the line this month. The platform will not only regularly announce the punishment list of Taobao shops and some bad phenomena in online shopping, but also users can report false and inferior commodities and bad businesses through the entrance to the exposure desk, so as to protect consumers' rights and interests.

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To do business is to do service

The characteristics of online shopping make its after-sales service become the most concerned problem for consumers, and the competition among major websites in the after sales protection system is becoming increasingly fierce.

In addition to the above major websites launched after sales safeguard measures.

Tmall online shopping is more targeted to launch the "power Bao Bao" service. When consumers purchase online appliances, they may encounter accidents, such as accidental drop, impact extrusion, dust accumulation, heat and moisture, and manufacturers' improper maintenance.

When the service was launched in late 2010, it only covered "laptop and tablet computers" and so on. At present, it has been extended to the vast majority of electrical appliances such as mobile phones, digital cameras, cameras, televisions, refrigerators, washing machines, air conditioners and kitchen appliances.

"After-sales protection is the embodiment of the strength of the e-commerce platform.

Insiders also pointed out that e-commerce is also a part of the real economy. To achieve sustainable and healthy development, it is far from enough to rely solely on the efforts of the electricity providers themselves. The relevant laws and regulations must be followed up quickly, and the supervision of relevant departments should also be timely involved.